Interactive Map of REX Facilities
Map includes photos and directions to all Rex locations. VIEW MAPS >>
While You Are Here
Personal Services
Bill of Rights
Medical Library
Expressing Your Concerns
You and your family have the opportunity to offer suggestions or comments in writing or verbally to any member of your healthcare team. Since one of our ongoing goals is to listen and address all patient and family comments, a timely response with appropriate action will occur upon receipt of your question or grievance.
If you do not want to speak with an employee of Rex regarding your concern, you may call the North Carolina Division of Facility Services (DFS) at (919) 733-7461 or the Joint Commission for Accreditation of Healthcare Organizations (JCAHO) at (800) 994-6610.
Rex Ethics Committee
The Ethics Committee helps you, your support persons, staff and physicians deal with issues of conflict with our medical care. The Ethics Committee consists of 20 members including physicians, nurses, lawyers, social workers, chaplains and community members. To contact the Ethics Committee, dial (919) 784-3100 (outside the hospital) or 0 (inside the hospital) and have the chaplain-on-call paged.
Smoking Policy
For your health and the health of others, the use of tobacco products will not be permitted on any Triangle hospital campuses, outpatient facilities or physician offices. By providing a tobacco-free environment for our patients, visitors, physicians and employees, we’re doing our part to promote health in the Triangle.
If You Need Blood
Rex Blood Services is a not-for-profit, community blood bank supported by Rex Healthcare and has been serving the citizens of Wake County since 1962. Rex Blood Services is dedicated to assuring a safe and adequate supply of blood for patients at Rex Hospital. Rex Blood Services exceeds the safety standards set by the blood banking industry and is accredited by the American Association of Blood Banks, College of American Pathology and the Food and Drug Administration.
If you or someone you care about is facing surgery or other invasive treatment and you are interested in knowing about blood donations, contact your physician or call the Rex Blood Services at (919) 784-4750. The Rex Blood Services is located at 2709 Blue Ridge Road, Suite 150, across the street from Rex Hospital.
The Korner Gift Shop
Visitors and patients can shop for gifts or personal items at the Korner Gift Shop located in the Patient Tower lobby on the second floor. The Korner Gift Shop offers a wide variety of merchandise including jewelry; reading materials; fresh flowers; candy and snack foods; sodas; balloons; toiletries; baby items and gifts for the whole family. If you'd like to order a gift by phone, we will happily deliver to any patient in the main hospital. Visa and Master Card accepted.
Hours of operation are:
9 a.m. - 8 p.m. Monday - Thursday
9 a.m.- 5 p.m. Friday
11 a.m. - 4 p.m. Saturday
1 p.m. - 5 p.m. Sunday
Telephone: (919) 784-2138
Parking
As a benefit to our patients and visitors, all parking at Rex Healthcare is free. Parking areas are marked by signs. It may be helpful to make a note of exactly where you are parked so you can quickly find your car as you leave.
Members of Rex's Protective Services staff make frequent rounds of all parking lots, and are available to answer questions or provide other assistance. They can be spotted in white-colored Rex Healthcare vehicles.
All parking lots are monitored by audiovisual equipment 24 hours a day. If you or your family members/visitors leave Rex after dark and would like to request escort service to any of the lots, please don't hesitate to call.
Telephone: (919) 784-3333
What are my rights and responsibilities as a patient?
You have certain rights and responsibilities while you are a patient at Rex Healthcare. They cover everything from controlling decisions about your healthcare, to providing accurate information about your health.
For a detailed list of your rights and responsibilities, refer to the flyer, "Your Rights and Responsibilities As Our Patient" that will be provided by Rex Healthcare. For another copy, or if you have questions, contact the Admitting Office at (919) 784-3176.
Media Available
Audio Newspaper Service
(Radio Reading Service)
This service is available through your patient room television on Channel 25.
Books and Magazines
The Korner Gift Shop, adjacent to the main lobby on the second floor, carries a selection of magazines and books for purchase. The Rex Hospital Library, located on the first floor, also has magazines and books.
Korner Gift Shop (919) 784-2138
Library (919) 784-3032
Newspapers
Newspaper stands are located on each patient floor in the elevator lobbies. They are also located on the second floor near the main lobby and on the first floor near the Birth Center lobby.
Libraries
Rex offers three libraries for patients and visitors:
- The Rex Cancer Resource Center is located on the second floor of Rex Cancer Center.
Telephone: (919) 784-1641 - The Medical Library is located on the first floor near the cafeteria
Telephone: (919) 784-3032 - The Breast Care Center Library is located on the second floor of the Medical Office Building in the Breast Care Center.
Telephone: (919) 784-3042
Television
Each patient's room at Rex is equipped with a television free of charge. In additional to local and cable broadcasting channels, Rex Healthcare also provides educational programs on its own station, WREX, channel 10.
Dining
Cafeteria
The Rex Cafeteria is located on the first floor and is open 24 hours a day, seven days a week.
Korner Café
The Korner Café is located on the second floor near the patient tower entrance and is open Monday - Friday, 6 a.m. to 8 p.m. On weekends and Holidays the Korner Café is open from 11 a.m. until 7 p.m.
Room Service
Rex offers "At Your Request," a hotel-style room service menu. Patients and guests can order from this menu at anytime from 6:30 a.m. to 6:45 p.m. The service is offered 24 hours a day for patients and visitors in the Emergency Department and Family Birth Center. Guests who wish to dine with a patient in his or her room can obtain a meal coupon in the cafeteria.
Telephones
Pay
Pay telephones are located throughout the hospital in the lobby areas. A pay phone designated for the hearing impaired is located across from the Chapel near the main lobby on the second floor.
Telephones in Patient Rooms
Each patient room (except Critical Care rooms) is equipped with a telephone.
- To make calls to numbers with the "784" prefix, simply dial the last four digits.
- To make a local call, dial 9 followed by the number.
- Long distance calls must be charge to a personal calling card. If necessary, the Rex Operator can assist you in making collect long distance calls.
Telephone: (919) 784-3100 or dial 0 from a hospital phone
Telephone Cards
Long distance phone cards can be purchased from a machine located near the main lobby on the second floor.
Cellular Phones
We ask that patients and visitors refrain from using cellular phones in the hospital as they may interfere with patient care equipment.
Automatic Teller Machine (ATM)
There is an automated teller machine located adjacent to the main lobby on the second floor.
Spiritual Services
Chapel
Open 24 hours a day, seven days a week, the Chapel is located on the second floor between the main lobby and Admitting/Discharge. The Chapel can be reserved for special services.
Telephone: (919) 784-3371
Chaplains/Pastoral Care
Chaplains are available to patients and families for support related to the impact of hospitalization, illness, grief and other issues. You can meet with the Chaplain assigned to your clinical area or call Pastoral Care to request a visit.
Telephone: (919) 784-3371
Worship Services
For information about the various worship services offered, please check the notice board by the Chapel on the second floor or call Pastoral Care.
Telephone: (919) 784-3371
Garden
The Rex Hospital Guild maintains the Maude Grimes Garden for patients, visitors and employees to enjoy. Patients who wish to visit the garden should notify their nurse before leaving their unit. Patients needing assistance may request a volunteer to accompany them. The Garden is located in the courtyard on the first floor across from the cafeteria.
Mail
Mailbox
U.S. mailboxes are located outside the Medical Office Building and the main entrance of the hospital.
Mail Delivery
Rex volunteers deliver mail to patients Monday through Friday. If a patient has been discharged, the mail will be forwarded to the patient's home address.
Telephone: (919) 784-3165
Copying and Fax Service
The Copy Center is located on the first floor of the hospital. Patients and families may make copies or receive a fax for a small fee.
Packages
We will be happy to help you arrange to receive packages, or, for a small fee, to send packages while your are a patient. Contact Materials Management Services for more information.
Telephone: (919) 784-3100 Ext. 2070
Foreign Language Interpreters
This service is available free of charge. Please see your nurse for more information.
Personal Services
If you need personal services or personal care items, ask your nurse for assistance. Rex Volunteer Services can provide visitation or letter writing assistance.
Telephone: (919) 784-3165
Lost and Found
Contact Protective Services concerning any lost or found articles.
Telephone: (919) 784-3333
Building Services
Safety (Protective Services)
Rex Healthcare is dedicated to providing patients and visitors a safe and secure environment. All employees, volunteers and physicians display a Rex Healthcare photo identification badge.
Protective Services Officers monitor the parking areas 24 hours a day, and are available to answer questions or provide other assistance. Visitors leaving the area during the night can contact Protective Services for an escort to their vehicle.
Telephone: (919) 784-3333
Maintenance of Facility
Rex Healthcare has a state-of-the-art facility. All federal, state and local safety codes are followed or exceeded. If you need the temperature in your room adjusted, contact your nurse.
Room Cleaning
Patient rooms are cleaned daily. Any special requests or questions should be referred to Environmental Services.
Telephone: (919) 784-3155
